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Make a complaint

We are committed to delivering a high standard of service. If you're unhappy with any aspect of our work, we’d like to hear about it.


You can contact us by telephone or email or by using the online contact form.


We appreciate the opportunity this feedback gives us to learn and improve.

Please provide the full details of your complaint and If your complaint is about an existing order, please quote your full contact details, the date of your order and your order number.


We aim to respond to all complaints about online shop orders within 5 working days, if we need to take longer, we will let you know.

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