What to Expect

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Mildmay hospital has 2 inpatient wards, all rooms are single occupancy and en-suite.

Each ward has a kitchen unit, ward office, treatment room, level access assisted bathroom, and a comfortable day room for the use of patients and their visitors to the ward. The building also houses our Day Service facilities on the ground floor, as well as a small chapel, laundry room, kitchens, dining room, small courtyard garden and a large multi-gym

It can be confusing knowing who everyone is but all staff are required to wear a photographic identification badge. All staff should also introduce themselves. If they are not wearing a badge you should ask them who they are and if you are still not sure then you can request to speak to the person in charge.

Can I bring in my own property?

We strongly advise you to only keep essential belongings and valuables with you in hospital. Each of our ward bedrooms has a safe; however we recommend that valuable items are stored in the main safe located in the nurses’ office.

When can my visitors come?

We welcome your visitors to the hospital and know how important their visits are to you.However, everyone in hospital needs rest to help them recover.

At Mildmay we like to maintain an ‘open door’ policy for visitors during the day as long as it does not affect patient care. We would also advise your visitors to call the ward prior to visiting to check that you will not be engaged with appointments. Any appointments and sessions booked with the therapists take precedence over visitors to the ward. We also ask that visitors leave the premises by 10:00pm as most patients will be going to bed by this time.

When can I expect to have my meals?

At Mildmay we have a dedicated in-house team of professional caterers who make every effort to provide nutritious and tasty food. Please tell your nurse if you have any special dietary requirements.

  • Breakfast is served from 8:30–9.30am
  • Lunchtime is from 12:30–1.30pm
  • Supper is served from 5:30–6:15pm

If you feel the need for an extra drink or snack in between these times, you can prepare these for yourself in the ward kitchen unit, and if you need assistance, please do ask one of the
Rehab Assistants to help you.

Can I watch TV, listen to the radio, and use the telephone, internet and mobile phones?

All rooms have Freeview television and a DVD/CD player and are WiFi enabled. We would ask that our patients show respect for others on the ward by keeping volume levels down to an agreeable level.Mobile phones are permitted on the ward but all personal property is the responsibility of the owner..

What about going home?

The staff will work with you to plan your discharge from hospital. Once your medical team agree your discharge, other arrangements such as transport and medications need to be organised, and this can sometimes take a bit of time so please do have a little patience – we will try and keep you updated every step of the way. Please note that Mildmay does not provide transport for your discharge, but our team will undertake to make the necessary arrangements for transport provision where appropriate.

Mildmay Registered Charity no: 292058